Job Description

Join our team of Life Changers!

UPMC is hiring a  Full-Time, Telephone Operator (Rotating Schedule)to support the office in  Harrisburg . 

This call center is busy as it receives a high volume of emergency calls daily. 

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must. 

This is a rotating schedule, and hours will be scheduled between 7:00am-11:00pm (Day/Evening)

Schedule also includes every third weekend and every third holiday. 

Manager will discuss the schedule further during the interview. 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

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