At Vann Underwood Chrysler Jeep Dodge RAM, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Vann Underwood CJDR is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. Benefits * Medical, Dental, & Vision Insurance available * Short-Term/Long-Term Disability * 401(k) Plan * Competitive Pay * Paid Holidays Responsibilities * Lead the parts department, retail, service, online and wholesale customers * Accomplish objectives through the use of proper purchasing procedures and inventory control * Handle the parts inventory and track all expenses * Work with the Service Manager to ensure parts are in-stock or ordered in a timely manner as needed for all scheduled repairs * Effectively train and supervise all parts counter associates to meet department and company goals; handle stock order procedures * Handle and resolve customer complaints courteously and professionally * Keep up-to-date on manufacturer warranty, policy, and return procedures * Knowledge and compliance with the federal, state, and local regulations that affect operation * Ensure that all employees follow their assigned work schedules and enforce to the absenteeism, reporting and tardiness policy * Forecast goals and objectives for the department and strive to meet them * Hire, train, motivate, counsel and monitor the performance of all parts department staff * Ensure that incoming inventory is stocked in the correct location * Maintain a stabilized inventory consistent with the requirements of the defined areas * Accurately price parts and accessories using the proper pricing source and keep the computer system up to date * Implement & carry out safety requirements * Demonstrate behaviors within Company’s Values in all interactions with customers, co-workers and vendors Qualifications * 2+ years of related experience in an automotive parts management position preferred * 2 years of sales experience preferred * Excellent customer service skills * Professional appearance and work ethic * High school diploma or equivalent * Detail oriented and organized * Valid driver's license and clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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