Job Description

Job Description and Duties

Under general direction provided by the Organizational Change Management (OCM) Training and Communications Program Chief (Supervisor II) the Training Manager assists in the design and delivery of training services and serves as the training leader and a core member of the CSPS Project team. The CSPS Project will deliver a modern solution for Human Capital Management (HCM) including core HR functionality (position control, personnel administration, benefits administration, time management, and travel advance and expense management) and payroll with employee self-service and streamlined business processes using innovative technology solutions. The CSPS Training Manager leads the completion of all training activities related to the CSPS Project and functions as a Subject Matter Expert (SME) in learning and development and training. In collaboration with project and vendor teams and department-level training coordinators/teams (DARTs), ensures the quality of training activities, timeliness and communication through all phases of the project. The Training Manager performs complex training analysis and evaluates the success of training activities for the duration of the project. The mission of the Organizational Change Management (OCM) team is: CSPS OCM supports and guides Department Agency Readiness Teams (DART) to champion adoption of a modern payroll and personnel system through proactive communication and training. We do this, in part, by consistently demonstrating the values of clarity, credibility, communication, consistency, collaboration and customer care.

The Training Manager provides oversight of the training team and collaborates on the development and execution of the training plan, objectives for the CSPS Project. The Training Manager is responsible for determining the methodologies and requirements needed to deliver relevant and quality training and for developing and maintaining relationships with key business partners needed to support critical training activities.

Duties Performed:

(Candidates must perform the following functions with or without reasonable accommodations.)

• Recruit, manage, develop, and monitor the performance of the training staff. The incumbent will oversee the training team’s work and all training activities including development of the curriculum, success metrics, design and development of training content, training schedule, training delivery, and assessment of training results. Ensure training staff are properly trained in appropriate methodologies to perform their critical role as trainers, instructional designers and are supported and have the tools and information they need to ensure department personnel are capable of performing work in the future state solution. The incumbent will be responsible, with minimal guidance, for overseeing the design, development, testing, documentation, and maintenance of all training activities to meet the needs of the CSPS Project and its stakeholders.

• Perform the most complex training and learning and development analyses to identify and evaluate training needs and knowledge gaps as related to the CSPS Project’s people readiness and solution implementation. As an expert in the ADDIE model the incumbent will identify, recommend, and implement training activities to address training needs and knowledge gaps by leading training needs assessment workshops with leadership and staff; conduct surveys, interviews, and focus groups to accomplish the aforementioned task. Oversee the development, maintenance, publishing, and distribution of training materials, publications, and presentations in support of training. Oversee the implementation and maintenance of the CSPS Training Plans. Oversee the usage and management of the chosen Learning Management System, updating and/or creating training procedures and policies, and ensuring the validity of training content and identifying and implementing relevant solutions for improving CSPS training outcomes.

• Serve as an expert responsible for developing, facilitating, and supervising training programs for end users of the solution. Serve as an internal training consultant when engaging with the Systems Integrator, Business Process Owners (BPOs), Process Advisory Committees (PACs), DART Teams, SMEs, and Trainers. Coach and guide the training staff in identifying topics and developing training materials.

• Develop rapport with key organizational peers and build mutual understanding of functional interdependencies; consistently demonstrates SCO’s core values; adhere to project governance. Represent CSPS training with various functional and technical focus groups and task forces comprised of departmental, control agency and labor union representatives, to facilitate user understanding and operation of the future state solution.

• Support SCO and CSPS by performing other duties in support of efforts to facilitate the transition between legacy and CSPS solutions within the scope of the Supervisor I job specifications.

You will find additional information about the job in the .

Working Conditions

This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer’s market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit’s light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99. 

This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. 

Special Requirements

A resume is required. 

A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions. 

Take the required examination here: Supervisor I Examination

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to uphold SCO's T.R.U.S.T.E.D values

• Ability to uphold OCM Team values: Clarity, Collaboration, Communication, Consistency, Credibility, and Customer Care

• Ability to communicate effectively while using tact and good judgment

• Ability to work under pressure with changing priorities and/or deadlines

• Strong customer services skills

• Ability to work well with others at all levels

• Excellent attendance and dependability

• Highest level of expertise in components of training principles and practices, including the ADDIE model

• Experience with recruitment, development, training, mentoring, and coaching staff

• Ability to prioritize and respond quickly to changing priorities

• Knowledge of principles and practices of employee supervision, development, and training

• Knowledge of learning and development purpose, principles, and methodologies

• Reason logically and creatively and utilize a variety of analytical techniques to resolve complex managerial problems

• Develop and evaluate alternatives; analyze data and present ideas and information effectively

• Gain and maintain the confidence and cooperation of those contacted during work

• Apply concepts, best practices, methodologies, and principles related to training

• Positively influence others to achieve results that are in the best interest of the organization

• Ability to clearly articulate messages to a variety of audiences

• Flexible and adaptable; able to work in ambiguous situations effectively

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please submit a Statement of Qualifications (SOQ) responding to the prompt below. The SOQ should be no longer than one page in length and size 12 font. Applications submitted without a SOQ in a narrative format will automatically be excluded from the recruitment process.

  • How would you approach setting goals and expectations for a remote team, particularly on a dynamic project like CSPS and how would you maintain team motivation and performance under such conditions?

  Resumes and cover letters cannot be substituted for the SOQs. Applications submitted without the SOQ will not be considered for the position.

Job Tags

Permanent employment, Full time, Seasonal work, Work at office, Remote work, Flexible hours,

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