Cisco Infrastructure Engineer Job at Openkyber, Texas

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  • Openkyber
  • Texas

Job Description

Location: Cypress, TX

Work Type: Onsite

Overview:

We are seeking an experienced Voice Engineer to design, implement, and support enterprise voice and network infrastructure across on-premises, multi-site, and cloud environments. This role focuses on Cisco voice technologies, UCaaS platforms, and secure network operations, with hands-on responsibility for troubleshooting, optimization, and lifecycle management.

Key Responsibilities:
  • Design, implement, and support LAN/WAN/WLAN solutions across multi-site and cloud environments.
  • Configure, administer, and maintain Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus platforms.
  • Manage Fortinet FortiGate firewalls, including NAT, VPNs, ACLs, and network segmentation.
  • Operate and optimize Cisco Wireless Controllers to ensure reliable enterprise Wi-Fi performance.
  • Support Cisco voice infrastructure , including on-prem CUCM (Call Manager) , SIP trunks/SBCs, QoS, and dial plan changes.
  • Integrate and manage cloud UCaaS solutions (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center platforms (UCCX, UCCE, Webex Contact Center).
  • Troubleshoot network and voice performance issues; respond to incidents and service degradations.
  • Create and maintain network diagrams, runbooks, and change documentation .
  • Plan and execute upgrades, patches, and lifecycle refreshes with minimal service disruption.
  • Collaborate cross-functionally with infrastructure, security, and application teams.
Required Skills & Experience:

Cisco Technologies:

  • Cisco FTD, Meraki (switching), Catalyst, Nexus
  • Cisco Wireless Controllers
  • Cisco ISE
  • CUCM (on-prem Call Manager)
  • VoIP/Voice, SIP, QoS

Unified Communications & Contact Center:

  • Experience with cloud UCaaS platforms
  • Contact Center technologies (UCCX, UCCE, Webex CC preferred)

Security & Edge Networking:

  • Fortinet FortiGate firewalls
  • Site-to-site and client VPNs
  • NAT, ACLs, and security policy design

Juniper:

  • Wireless and switching administration, including operations, upgrades, and tuning

Infrastructure & Operations:

  • Cloud and on-prem networking environments
  • Routing, switching, HA/DR
  • Monitoring and observability tools

Professional Skills:

  • Strong troubleshooting and analytical skills
  • Clear technical documentation practices
  • Effective cross-team communication and collaboration

Job Tags

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