Job Description

Description We are open to hiring candidates to work out of one of the following locations: Austin, TX, USA Are you passionate about shaping the future of Third party security through user-centered research? Secure Third Party Tools (S3T) is seeking a customer-obsessed UX Researcher to join our team and uncover insights that will help reimagine the future of secure third party tools. You will lead in-depth studies to deeply understand the needs, behaviors, and pain points of builders, security stakeholders, and translate those insights into actionable opportunities that shape product strategy and experience design. Our mission is to elevate and maintain Amazon's security standards, ensuring the highest level of protection for our diverse customer base, including shoppers, Amazon builders, and internal security & compliance team. We are looking for a mixed-methods researcher who can generate evidence-based insights that drive product clarity, customer trust, and meaningful outcomes at scale. Key job responsibilities Lead comprehensive journey mapping, Jobs-to-Be-Done, and exploratory research to understand builders, security stakeholders needs across third party security. Design and execute mixed-method research studies across in-person, remote, diary studies, contextual inquiry, surveys, usability testing. Inform segmentation, mental models, and persona development for S3T group. Partner closely with Product, Design, Engineering, Data Science, and Business stakeholders to integrate insights into roadmaps, experiments, and long-term strategy. Synthesize findings across multiple research workstreams to identify patterns, opportunities, risks, and unmet needs. Influence decision-making through clear storytelling, artifacts, and strategic recommendations. Advocate for the customer perspective across the organization and elevate research maturity. A day in the life The Secure Third Party Tools (S3T) engineering team develops and maintains advanced security solutions to protect customers' data across Amazon's third-party partnerships. We build robust capabilities to establish and enforce security standards for third-party partners (3Ps), while continuously assessing, monitoring, and remediating potential vulnerabilities. Our mission is to elevate and maintain Amazon's security standards, ensuring the highest level of protection for our diverse customer base, including shoppers, Amazon builders, and internal security & compliance teams. Through innovative tools and frameworks, we help create a more secure ecosystem for all stakeholders. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - 3+ years of proven success leading User Research projects with demonstrated impact experience - Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field - Experience in leading User Research projects with demonstrated impact - Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting) - Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study - Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas) - Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) Preferred Qualifications - Master's degree in Human Factors, HCDE, or Cognitive Psychology - Knowledge of quantitative data analysis and statistics - Experience conducting and applying research in a global context - Experience working in a highly Agile/Scrum environment - Experience managing multiple projects, prioritizing, planning, and managing time - Experience with various types of research methodologies is key, including quant, qual, 1P & 3P data, trend analysis & forecasting, etc. - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - * Experience operating in fast-moving, ambiguous environments with minimal guidance Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,100/year in our lowest geographic market up to $193,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Tags

Work experience placement, Remote work, Flexible hours,

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