Training and Development Manager
Job Description
Job Summary: The Training and Development Manager will be responsible for providing direction, and oversight to assigned stores within a district, ensuring the achievement of operational and financial objectives are consistent with company standards. Position reports directly to the Regional Manager.
Requirements:
• Previous managerial experience is essential.
• Strong leadership, communication skills are required.
• Excellent interpersonal, oral, and written communication skills.
• Demonstrated sound judgment and decision-making abilities.
• Flexible schedule to include 2 mid-shifts per week, and 2 weekends per month
• Must be available for phone calls and store support after hours
Responsibilities:
• Assist Regional Manager with supervision of store managers and all store personnel, including hiring and disciplinary actions.
• Lead and inspire store teams to deliver exceptional customer service.
• Train store managers and staff on customer service techniques and best practices.
• Monitor and evaluate customer service performance across the district.
• Handle customer complaints and escalate issues when necessary.
• Implement strategies to improve customer satisfaction and loyalty.
• Handle escalated customer complaints or issues effectively.
• Maintain a customer-focused culture within the district.
• Assist Regional Manager with supervision store managers and all store personnel, including hiring and disciplinary actions.
• Regularly evaluate store performance and personnel, documenting findings as necessary.
• Conduct regular store cash audits, MOD’s, service, and presentation checklists.
• Enforce and train inventory control and accounting procedures at store level.
• Maintain store cleanliness, appearance, and image.
• Report maintenance issues to thru IMaint system, follow up with Regional and Maintenance manager for escalated incidents.
• Investigate and report theft or robbery incidents, must be available to visit store during any incidents and accommodate the investigation.
• Supervise employee training implementation along with new hire paperwork.
• Complete weekly training checklists with employees.
• Hold a weekly conference call to review the Top 5 focus for the week.
• This role may encompass duties beyond those listed above, and additional directives may be provided by the corporate office.\
Nittany Energy/MinitMart is a family owned business locally owned and operated in Central Pennsylvania. Our experience and dependability in delivering quality fuels as well as our top notch service and installation make all the difference. Nittany Energy businesses, including 28 Nittany MinitMart locations and 7 oil offices have been serving Central and Northern Pennsylvania for over 60 years.
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