Job Description

Salesforce Administrator – Education Cloud

Position Summary

Location: Remote

6+ Months

The Salesforce Administrator for Education Cloud supports the day-to-day configuration, data management, and administration of Salesforce Education Cloud. This role helps ensure that academic and student-facing teams have reliable tools for managing records, supporting students, and coordinating engagement.

Key Responsibilities

• Configure Education Cloud components including Student Success Hub, Admissions Connect, and Experience Cloud pages.
• Support user provisioning, security configuration, permissions, and sharing rules.
• Assist with data management tasks including imports, quality checks, and deduplication.
• Support SIS or ERP integrations in collaboration with senior administrators.
• Help maintain documentation, process maps, and training materials.
• Participate in testing, validation, and change management processes.
• Troubleshoot user issues and escalate complex problems as needed.
• Create reports and dashboards supporting academic and student services teams.
• Collaborate with cross-campus teams to ensure consistent CRM usage.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–4 years of Salesforce administration experience, Education Cloud preferred.
• Understanding of student lifecycle operations (recruiting, admissions, advising, retention).
• Experience with SQL/SOQL and CRM data structures.
• Strong communication, time-management, and problem-solving skills.

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