Job Description

Job Summary:

We are seeking a detail-oriented and compassionate Remote Medical Scheduler to join our healthcare team. In this role, you will be responsible for coordinating patient appointments, managing physician schedules, and ensuring a seamless experience for patients across various clinical settings. The ideal candidate has excellent communication skills, can work independently, and is experienced in medical scheduling or administrative healthcare roles.

Key Responsibilities:

• Answer incoming calls, emails, or online requests to schedule, reschedule, or cancel patient appointments.

• Coordinate with physicians, nurses, and other clinical staff to optimize provider schedules.

• Verify and update patient information, including insurance and medical history, in the electronic health record (EHR) system.

• Confirm appointments and provide patients with necessary pre-visit instructions.

• Follow up with patients regarding referrals, authorizations, or pre-certifications as needed.

• Maintain confidentiality in compliance with HIPAA and other healthcare regulations.

• Manage high call volumes with professionalism, empathy, and efficiency.

• Document all interactions and scheduling changes accurately and in real time.

• Assist with troubleshooting scheduling conflicts or patient concerns.

Qualifications:

Required:

• High school diploma or equivalent

• Proficiency with electronic health records (EHR) systems (e.g., Epic, Cerner, Athenahealth)

• Strong written and verbal communication skills

• Reliable internet connection and quiet home workspace

Preferred:

• Bilingual (Spanish/English or other languages)

• Knowledge of medical terminology and insurance processes

• Experience working remotely

Key Competencies:

• Attention to detail and accuracy

• Customer-focused attitude

• Time management and multitasking abilities

• Tech-savvy with quick adaptability to new systems

• Professionalism and discretion

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