Project Manager
Location: Remote & On-Site (New Mexico Counties as Required)
Clearance: Public Trust eligibility (FEMA background check)
Position Type: Full-time Contingent Upon Award
Program: FEMA Hermits Peak/Calf Canyon Claims Office Technical Support
About the Role
We are seeking experienced Project Managers to support FEMAs Hermits Peak/Calf Canyon (HPCC) Claims Office. This role provides team leadership and operational coordination across claims review quality control and appeals functions supporting wildfire and flood survivors in New Mexico.
Project Managers serve as team leads and technical advisors ensuring high-quality policy-compliant work output across a high-volume claims environment. This position requires strong analytical skills excellent communication and demonstrated experience managing case processing teams in fast-paced compliance-driven programs.
Key Responsibilities
Team Leadership & Workload Management
Provide day-to-day oversight direction and technical support to claims review QC and appeals staff.
Assign balance and monitor caseloads to ensure timely accurate task completion.
Conduct coaching and provide clarifications on HPCC policy eligibility valuation principles and workflow.
Identify training gaps and communicate needs to management.
Claims Processing & Technical Review
Support staff reviewing Proofs of Loss (POLs) supporting documentation valuations and eligibility determinations.
Ensure consistent application of FEMA regulations HPCC policies and 44 CFR Part 296.
Conduct escalated reviews or complex case checks when needed.
Quality Control & Compliance Support
Validate the accuracy and completeness of casework before submission to government reviewers.
Identify discrepancies documentation gaps and areas requiring rework.
Track and analyze QC trends; recommend corrective actions or process improvements.
Appeals Support
Oversee team members preparing administrative appeal reviews including document assembly bulleted analyses and in-depth written memorandums.
Ensure accuracy policy compliance and timely submission of all appeal work products.
Coordination & Communication
Communicate effectively with FEMA counterparts claimants navigators SMEs and internal teams.
Provide clear explanations regarding policy procedures and documentation requirements.
Escalate issues affecting case movement timelines or operational performance.
Reporting & Documentation
Track team metrics deliverables and productivity requirements.
Ensure timely and accurate updates in FEMAs system of record.
Support weekly monthly and ad-hoc reporting needs as required.
Qualifications :
Education: High school diploma required.
Experience: 1 - 10 years of combined experience in:
Claims or case processing
Customer service and claimant interaction
Reviewing disaster-related losses and documentation
Data entry eligibility review valuation and benefits analysis
Leadership & management skills:
Team lead or supervisory experience in a case-processing environment
Ability to manage workloads prioritize tasks and guide staff in technical decision-making
Communication:
Excellent written and verbal communication skills
Ability to clearly explain policy and regulatory requirements
Technical proficiency:
Experience with claims or case management systems
Strong documentation organizational and analytical skills
Preferred Experience
FEMA disaster assistance insurance adjusting or federal claims processing experience
Experience supporting government programs especially high-volume highly regulated environments
Familiarity with HPCC program guidance and 44 CFR Part 296
Work Environment & Travel
Work may include remote and on-site support.
Travel may be required to FEMA field offices and claimant locations within:
San Miguel Mora Santa Fe Taos Sandoval Rio Arriba Colfax and surrounding New Mexico counties.
Additional Information :
This position is contingent upon contract award.
BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage company-paid life & disability insurance policies 401(k) plan with company match and an educational reimbursement program.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Department: Accounting Reports To: Chief Financial Officer (CFO) Supervises: Accounts Payable, Accounts Receivable, Payroll, Accounting Staff Position Overview The Accounting Manager is responsible for overseeing the daily accounting operations of the dealership in accordance...
...We currently have an exciting opportunity for an experienced seller-doer business development-oriented Senior Project Manager Roadway/Traffic to join our Transportation group in Tennessee! Position can be based in Knoxville, Nashville, or Chattanooga. We are looking...
...D.C. United is looking for a Graphic Design intern to join our design team & support all marketing efforts (print, publications, online, e-mail marketing, in-stadium, promotional products, direct mail, etc.). The chosen candidate must be a team player who understands the...
...is seeking to hire a motivated Junior Full-Stack Developer to support the development of modern, cloud-based web applications. This role is ideal for someone early... ...our Philadelphia office with a hybrid in-office/remote working schedule Key Responsibilities Front...
...personalized service and care. Were looking for Staff Nurses (LPN/RN) to join our dedicated staff:~6:45-3:15 M-F~ RN or LPN with... ...Candidates welcome! Flexibility to pick up shifts ~ New Grads eligible! Why chose to work at The Courvilles: Nearly agency...