Patient Advocate - Lehigh Valley Job at Patient Funding Alternatives, Lehigh Valley, PA

Z3pOMmU4UW5PQ1owNE84VFhycFkzeHhzdlE9PQ==
  • Patient Funding Alternatives
  • Lehigh Valley, PA

Job Description

Patient Advocate Specialist

 

 

ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients. The Patient Advocate plays a critical role in identifying, educating, and enrolling eligible hospital patients into the Health Insurance Premium Payment (HIPP) Program . You'll clearly explain program details, gather required documentation, and serve as a compassionate, professional advocate throughout each step of the enrollment process.

This role demands mission-driven advocacy , proactive problem-solving , empathetic communication , and resilience —all while balancing compassion with an urgency to ensure patients receive timely support. By facilitating employer-sponsored health insurance coverage, the Patient Helper Program helps medically complex Medicaid beneficiaries access comprehensive care.

We’re looking for driven individuals with a “can-do” spirit, unwavering perseverance, and the capacity to support diverse patient populations navigating complex healthcare systems.

Key Responsibilities

Patient Engagement & Advocacy

  • Educate patients and families in a clear, compassionate, and culturally sensitive manner about the HIPP program.
  • Assess family dynamics and adapt communication style to effectively meet their needs.
  • Obtain necessary authorizations and documentation from patients/families.
  • Foster trust with patients while maintaining appropriate professional boundaries.
  • Demonstrate cultural competence and empathy when engaging with vulnerable populations.

HIPP Enrollment & Case Management

  • Accurately collect all essential data for HIPP applications (e.g., employer information, insurance details).
  • Employ proactive problem-solving to overcome barriers and ensure timely, accurate submissions.
  • Collaborate seamlessly with the Patient Financial Assistance team to finalize enrollments.
  • Consistently deliver against performance metrics such as enrollments completed, case resolution time, and documentation accuracy.

Program Maintenance & Benefit Coordination

  • Clarify how employer-provided health insurance works in coordination with Medicaid.
  • Verify and update ongoing patient eligibility for HIPP to maintain continuity.
  • Assist with resolving insurance-related issues upon request from patients or clients.

Technology & Documentation

  • Utilize CRM/case management system to manage referrals and patient records.
  • Upload, scan, and securely transmit required documentation.
  • Record patient interactions meticulously in compliance with privacy and legal standards.
  • Efficiently operate Apple tools such as iPads and iPhones for enrollment-related tasks.

Client & Hospital Relationship Management

  • Represent the organization as the onsite contact at the hospital.
  • Establish and maintain collaborative relationships with hospital staff, state agency personnel, and community partners.
  • Always uphold the organization’s values with ethical integrity and professionalism.

Required Qualifications

  • High school diploma or GED and completion of formal training in customer service, patient services, healthcare administration, social services, or case management.
  • Foundational knowledge of healthcare terminology and insurance processes gained via coursework or certification.
  • Ability to pass hospital credentialing, including vaccinations and drug/alcohol screening.

Preferred Qualifications

  • Associate’s or Bachelor’s degree in Social Work, Healthcare Administration, Public Health, or related field.
  • Training in motivational interviewing, trauma-informed care, or medical billing/coding.
  • Continuing education in Medicaid/Medicare eligibility, health equity, or patient advocacy.
  • Three-Five years’ experience in patient-facing roles within a healthcare setting.
  • Full Bilingual proficiency in Spanish is strongly preferred.

Core Skills & Competencies

Technical Skills-Preferred

  • Proficiency with CRM or case management systems.
  • Knowledge of Medicaid/Medicare eligibility and benefits coordination.
  • Ability to interpret medical billing and insurance documents.
  • Strong compliance-based documentation practices.

Interpersonal Skills

  • Active listening and empathetic communication.
  • De-escalation tactics for emotionally distressed patients.
  • Cultural awareness and sensitivity in communication.
  • Collaboration with cross-functional teams, including hospital and internal staff.

Key Traits for Success

  • Mission-Driven Advocacy – Consistently puts patient needs first.
  • Ego Resilience – Thrives amid adversity and changing demands.
  • Empathy – Provides compassionate support while ensuring professionalism.
  • Urgency – Balances speed and sensitivity in patient interactions.
  • Detail Orientation – Ensures accuracy and completeness in documentation.
  • Cultural Competence – Demonstrates respect and understanding of diverse experiences.
  • Adaptability – Successfully operates in evolving policy and procedural environments.

 

Why Join Us?

As a Patient Advocate , you’ll make a real difference—helping patients navigate complex health and insurance systems, securing critical benefits, and enabling focus on healing and well-being. Join a mission-driven, supportive team where your work matters and your growth is encouraged. Full benefits offered including Health, Dental, Vision, 401(k) with company match, STD/LTD, Life Insurance and more.

 

Salary: $50,000+/year based on experience plus $4,000+/year bonus potential  

Job Tags

Full time,

Similar Jobs

Zetrick LLC

Mail Carrier Job at Zetrick LLC

 ...industry looks forward to continued growth and job security. We invite you to join our team and work independently at your local post office for your local community! What We Offer Healthcare benefits available for most employees 401k Bi-weekly Pay Vehicle... 

University of Maryland Medical System

Registered Nurse (RN), New Grad, Shock Trauma, Multi Trauma IMC, Rotating Job at University of Maryland Medical System

 ...stipulated in the Nursing Documentation policy. # The nurse graduate may administer medications under the DIRECT supervision of an RN. The nurse graduate may NOT administer medications independently. # Performs CPR as needed. # Follows institutional infection... 

Option Care Health Inc.

Clinical Pharmacist Job at Option Care Health Inc.

 ...Possibilities. With the nations largest home infusion provider, there is no limit to...  ...members including 5,000 clinicians, we work compassionately to elevate standards of care...  ...Job Description Summary: The Clinical Pharmacist is a licensed professional who is... 

Top Level Promotions

Office Support Assistant Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated...  ...opportunity is ideal for beginners who want to gain hands-on experience managing digital records, supporting administrative projects,... 

AccuWeather Careers

Graphic Designer Intern Job at AccuWeather Careers

 ...We are seeking a creative, detail-oriented Intern Graphic Designer to support our design and marketing team. This internship offers hands-on experience working on real-world projects while learning industry-standard tools, workflows, and creative best practices. The ideal...