Job Description

About the Client Service Professional Position

We're on the lookout for a Client Service Professional to be the primary link between our company and our current and potential customers.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Client Service Professional Responsibilities

• Manage large amounts of inbound calls with efficiency and courtesy

• Follow conversation prompts and scripts when handling different topics

• Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by going the extra mile when you can

• Attend educational seminars to improve knowledge and performance level

• Meet or exceed personal/team qualitative and quantitative targets

Client Service Professional Requirements

• Previous experience in a customer support role

• Strong phone and verbal communication skills, plus active listening skills

• Empathetic customer focus, flexibility to manage many different personality types

• Ability to multi-task, set priorities, and manage time effectively

• High school degree

Important Information for Independent Contractors

• Required to work 15-20 hours a week

• 1099 contract employee

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