Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...Summary We're looking for an organized, versatile, and driven Copywriter to sharpen and evolve Unreal's bold, clever, vibrant, and... ...to stay organized and aligned. While Unreal's culture is remote-first, our team highly values occasional in-person collaboration...
CAD Design Manager Location Estero, FL : A Day in the Life: The Design and Planning CAD Manager is responsible for developing schematic... ...& more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate...
...This is a remote position. Position Summary The LMS Administrator is responsible for administering the PowerTrain Learning Management System (LMS) in support of PRISM training operations. This role configures and maintains the platform, manages users and permissions...
...Were looking for an organized Entry-Level Medical Chart Prep Specialist to join New Paradigm Staffing , preparing patient charts for... ...documents, verify information, and ensure records are complete before review all under expert guidance. What Youll Do Prepare...
...global leader in providing elite security, crisis management, and investigative solutions to a wide range of industries. We specialize in... ...-effective services, and we are currently seeking experienced Private Investigators to join our dynamic team in Ontario. As a private...