Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...industry looks forward to continued growth and job security. We invite you to join our team and work independently at your local post office for your local community! What We Offer Healthcare benefits available for most employees 401k Bi-weekly Pay Vehicle...
...stipulated in the Nursing Documentation policy. # The nurse graduate may administer medications under the DIRECT supervision of an RN. The nurse graduate may NOT administer medications independently. # Performs CPR as needed. # Follows institutional infection...
CAD Design Manager Location Estero, FL : A Day in the Life: The Design and Planning CAD Manager is responsible for developing schematic... ...& more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate...
...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated... ...opportunity is ideal for beginners who want to gain hands-on experience managing digital records, supporting administrative projects,...
...We are seeking a creative, detail-oriented Intern Graphic Designer to support our design and marketing team. This internship offers hands-on experience working on real-world projects while learning industry-standard tools, workflows, and creative best practices. The ideal...