If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role: The Member Advocate is responsible for resolving complex member issues and escalations with professionalism, accuracy, and empathy within a call center environment. This role supports financial transactions, investigates fraud, manages fee refunds, and ensures compliance with internal policies and regulations. The Member Advocate plays a critical role in advocating for members and delivering an exceptional experience during sensitive or complicated interactions.Essential Job Functions/Responsibilities:- Resolve escalated or complex member issues, ensuring first-contact resolution and a positive member experience within a call center environment.- Adherence to call center protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer satisfaction scoring.- Log all member inquiries within dedicated case management program, capturing key information, follow up requirements and learning/enhancement opportunities.- Handle sensitive member complaints and disputes with professionalism, empathy, and care.- Process financial transactions, open/close accounts, and manage debit/ATM cards and disputes.- Review and process loan and credit card applications, providing clear and accurate information.- Investigate potential fraud and wire requests, escalating suspicious activity as needed.- Decision fee refunds within defined authority, balancing member satisfaction and policy.- Ensure regulatory and policy compliance across all interactions and processes.- Serve as liaison between front-line staff and internal departments to resolve member concerns.- Identify recurring member pain points and recommend process improvements to leadership.- Participate in job-related training, special projects, and department meetings as needed.Minimum Job Qualifications:- Associates degree or equivalent OR one to two years related experience and/or training. (Equivalent combinations of education and experience will also be considered).- Minimum of 2 years' contact center experience- Lending certification a plus.- Flexible to work a structured schedule that includes evening and weekend hours- Commitment to delivering exceptional customer service and driving continuous improvement Starting Compensation: $30.00/hr., plus a competitive benefits packageBilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity *, * or any other protected class.Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.comEqual Opportunity Employer, females, minorities, individuals with a disability, protected veterans, sexual orientation, gender identity.
...hospitality career, then this is the job for you!The incredibleJuniper Hotel Cupertinois looking to add abartenderto their amazing food... ...What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains...
...This role reports to theLead Cabin Attendantandis responsible forsafely and efficiently... ...asCabin Attendanton assigned flightswhile in compliance with all applicable... ...Captains in administering the standards,trainingor safety programs for cabin crew, as directed...
...the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software...
...Location: Chicagoland Area Type: In-Person - Paid Internship Schedule: You Pick your Days and hours around... ...is seeking a Full-Time Seasonal (May to August) Marketing Intern who is ready to get real-world experience in a fast-paced, professional environment. This...
...stipulated in the Nursing Documentation policy. # The nurse graduate may administer medications under the DIRECT supervision of an RN. The nurse graduate may NOT administer medications independently. # Performs CPR as needed. # Follows institutional infection...