Job Description
Consultant
Primary Skills
- AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function
Job requirements
We are seeking a skilled and motivated Amazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect , Node.js , AWS Lambda , API Gateway , and event-driven architectures . You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.
Key Responsibilities:
- Design, develop, and maintain solutions using Amazon Connect for voice and chat-based customer interactions.
- Build and deploy serverless applications using AWS Lambda , API Gateway , and Node.js .
- Integrate Amazon Connect with backend systems and third-party APIs.
- Implement event streaming and real-time data processing using Amazon Kinesis , Kafka , or EventBridge .
- Develop and manage contact flows , Transfer Queues,Lex bots , and Lambda integrations within Amazon Connect.
- Ensure solutions are secure , scalable , and compliant with industry standards.
- Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
- Monitor and troubleshoot production issues, ensuring high availability and performance.
Required Skills & Qualifications:
- 5–8 years of experience in software engineering with a focus on cloud-native applications.
- Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
- Proficiency in Node.js and experience building RESTful APIs.
- Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
- Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
- Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
- Excellent problem-solving skills and ability to work in a fast-paced, agile environment.
Preferred Qualifications:
- AWS Certification (e.g., AWS Certified Developer – Associate , AWS Certified Solutions Architect ).
- Experience with Amazon Lex , Polly , or other AI/ML services in the AWS ecosystem.
- Background in contact center technologies or customer experience platforms .
- Knowledge of security best practices and compliance frameworks (e.g., HIPAA, PCI).
Job Tags
Remote job, Full time,